ETMARREN Privacy Policy

Last Updated: 28 September 2026

ETMARREN – اتمرّن respects the privacy of its users. This Privacy Policy explains the personal data we collect or process, how we use it, who may process it on our behalf, and the choices and rights available to users.

By using ETMARREN, you acknowledge that your information will be handled in accordance with this Policy and applicable law.

1. Who Is Responsible for Your Data?

ETMARREN is operated by:

Youssef Saeed
Email: ⁦support@etmarren.com⁩
Phone: ⁦+20 10 8021 8092⁩

For privacy or personal-data requests, you may contact us using the email address above.

2. Information We Collect

The information we collect depends on your account type, how you use the service, and the features you choose to use.

2.1 Account and Identity Information

We may collect:

Name.
Phone number.
Email address.
Date of birth.
Gender.
Account type and role.
Internal user ID.
Profile photo where applicable.
City and area.
Sports, interests, and preferences provided by the user.
Password in a securely protected non-readable form.

Date of birth is used to determine age eligibility. Gender is required from new adult account holders during registration. Gender is not collected for dependent minor profiles.

2.2 Dependent and Minor Information

Where a guardian or legally authorized person creates a dependent profile for someone under 18, we seek to limit collection to information reasonably necessary to provide the service, such as:

Dependent name.
Date of birth.
Link to the guardian account.
Records necessary to document guardian management or authorization.

Dependents do not have independent login accounts. We do not create independent advertising profiles for dependents and do not collect their gender, device location, advertising identifiers, or marketing, analytics, or AI-improvement preferences.

2.3 Coach and Verification Information

For coaches, we may also collect:

Professional profile, biography, and experience.
Sports and services offered.
Professional photographs and venue photographs.
Training venue information.
Identity verification documents, including national identity information where required.
Certificates, qualifications, and professional documentation.
Payout details required to transfer coach earnings.

Identity and verification documents are not publicly displayed to ordinary users.

2.4 Location Information

We may collect or process approximate device location when a user chooses to use a feature such as “Nearby” or updates location through Settings.

We do not require background location tracking for the current service.
Approximate location may be used for discovery, distance-based ranking, geographic analytics, and service improvement.
We do not permanently store the exact location reading; precision is reduced before storage to an approximate neighborhood/area level.
Users may decline location permission and continue using ETMARREN with manually entered city and area information.
Users may refresh or clear their stored location.

We do not collect device location for dependent minors.

2.5 Booking and Training Information

We may process:

Packages and bookings.
Current and past plans.
Sessions, dates, and status.
Attendance and attendance-verification information.
Cancellations.
Reviews.
Disputes and related evidence.
Refund and settlement status.

2.6 Messages and User Content

We may process:

In-app text messages.
Chat images.
Voice notes.
Profile photographs.
Reviews.
Reports and blocks.
Support requests and attachments.

Sensitive files are stored privately unless the nature of the file is intended for public display, such as a profile photograph or coach portfolio image.

2.7 Calls

We may retain operational call information such as:

Participants.
Date and time.
Voice or video type.
Operational call status.

ETMARREN does not currently record or store the audio or video content of calls. Live media is relayed through our call-infrastructure provider.

2.8 Payments and Transactions

We may collect or process:

Sender transfer information.
Transaction reference or number.
Payment proof images.
Purchase and booking history.
Transaction values and status.
Refund records.
Coach withdrawal records.
Account or wallet details required to send refunds or coach payouts.
Financial and accounting records connected with the service.

Certain sensitive payout and refund details are encrypted within the system. We do not use identity documents or sensitive financial data for advertising or AI model training.

2.9 Device and Technical Identifiers

We may process:

Internal user ID.
A random ETMARREN installation ID used for first-party analytics.
Push notification token.
Device type, operating system, and app version.
User-agent and technical session information.
Platform advertising identifiers, such as IDFA or Advertising ID, only where permitted by the user, operating system, and platform requirements.
Campaign attribution information such as source, medium, campaign, and UTM parameters where available.

ETMARREN treats its installation ID, advertising identifier, user ID, and push token as separate identifiers serving different purposes.

2.10 Usage and Product Analytics

Where permitted by the user’s settings, we may collect structured product events such as:

Search performed, without storing the search text in the analytics event.
Filter usage.
Nearby-search usage.
Coach profile viewed.
Package viewed.
Coach favorited.
Booking started.
Booking hold created.
Payment started or proof submitted.
Booking activated.
Session or plan cancelled.
Review submitted.
Conversation started.
Call started or completed.
Acquisition source or campaign.

We use an allowlisted analytics-event structure and prevent sensitive data or private content from being included in analytics metadata.

2.11 Diagnostics and Performance Data

Where diagnostic services are enabled in the production build, we may collect technical information used to detect errors and improve reliability, including:

Crash data.
JavaScript errors and supported native crash information.
App-start timing.
HTTP/network performance timing.
App release/version information.
Operating system.
Device model or category.
Other technical diagnostic information reasonably necessary to investigate errors and performance.

Our diagnostic design does not intentionally send user name, phone number, email address, date of birth, private messages, images, payment data, identity documents, minor information, or call media. We also scrub or remove headers, tokens, query strings, and other sensitive values where technically possible.

2.12 Marketing and Advertising Measurement

If an adult user enables advertising and campaign measurement, we may use third-party measurement or marketing services to evaluate campaign performance and conversions.

Data transmitted may include, where permitted:

Platform advertising identifier.
A limited set of conversion events, such as completed registration, coach or package view, booking started, or booking activated.
Purchase value and currency where appropriate for measurement, without bank/wallet details or payment proofs.

On iOS, ETMARREN consent does not override Apple’s App Tracking Transparency (ATT) setting. If ATT is denied or restricted, ETMARREN does not use IDFA or enable cross-app/web tracking requiring ATT.

Users may disable advertising measurement later through Privacy Settings.

3. How We Use Personal Data

We may use information to:

Create and manage accounts.
Verify age and eligibility.
Verify coach identity and qualifications.
Display coaches, services, and packages.
Improve search, matching, and ranking.
Provide nearby discovery.
Process bookings, plans, and sessions.
Manage attendance.
Verify payments and process refunds and coach payouts.
Provide messaging, calls, and notifications.
Provide customer support and resolve disputes and reports.
Protect users and prevent fraud or misuse.
Measure product usage and improve user experience.
Detect errors and improve speed, stability, and reliability.
Understand demand by sport, service, and geographic area.
Understand acquisition sources and campaign performance.
Measure advertising and conversions where the user has provided required permissions.
Send marketing communications where the user has chosen to receive them.
Develop and improve ETMARREN features and technology.
Comply with legal, financial, and regulatory obligations.

4. Legal Bases for Processing

Depending on the nature and purpose of the processing, we process information on one or more bases permitted by applicable law, including:

User consent where consent is required.
Providing the service or performing our relationship with the user.
Compliance with legal, financial, or regulatory obligations.
Protecting users and the Platform and preventing fraud or misuse.
Legitimate operational purposes permitted by law while taking users’ rights and freedoms into account.

Optional processing choices, including marketing communications, advertising measurement, product analytics, and AI improvement, remain separate from acceptance of the Terms and from essential service functionality.

5. Privacy Choices and Consents

Adult account holders have separate privacy preferences.

5.1 Marketing Communications

Users choose whether to receive ETMARREN marketing messages and offers. Disabling marketing does not disable security, account, booking, payment, or session communications.

5.2 Product Analytics

Users may permit structured product analytics used to improve ETMARREN. Disabling this preference stops future optional product analytics while essential security, operational, and financial records remain separate.

5.3 Advertising and Campaign Measurement

Users may permit advertising and campaign measurement. Access to advertising identifiers or cross-service tracking is also subject to operating-system and platform requirements, including ATT where applicable on iOS.

5.4 ETMARREN Technology and AI Improvement

Users may choose to permit eligible, non-sensitive data to be used to help develop and improve ETMARREN technology, including AI technology if such use is enabled in the future.

This preference does not make all user information eligible for model training.

The following categories are never eligible under this preference:

Minor/dependent data.
Identity verification documents.
Payment proofs and payout/refund account details.
Passwords, OTPs, and authentication/security information.
Financial ledger records.
Sensitive dispute evidence.
Live call audio or video.

Private messages, chat images, and voice notes are not automatically used for AI training without a separate decision and appropriate consent for that content category.

All optional choices are independent and may be changed later.

6. Minors

ETMARREN does not permit persons under 18 to create independent accounts.

Services for a minor are managed by a parent, legal guardian, or other legally authorized person. The guardian is responsible for creating and managing the dependent profile and for providing or authorizing the information necessary to provide the service.

We do not use dependent information for targeted marketing, advertising measurement, independent analytics profiles, or AI improvement.

7. Sharing and Service Providers

We do not sell personal data to advertisers.

We may make information available where necessary to:

7.1 Coaches

Coaches receive information necessary to deliver the service, such as trainee or guardian name, booking/session information, and communications directed to them.

7.2 Authorized ETMARREN Personnel

Authorized personnel may access information where necessary for coach/payment verification, support, disputes, moderation, reporting, security, or fraud prevention.

7.3 Technology Service Providers

Providers we may use include:

Render — API and database hosting.
Cloudflare — networking, protection, file storage, and delivery.
LiveKit Cloud — voice/video call infrastructure.
Expo — application infrastructure, updates, and push-delivery services used by ETMARREN.
Google Firebase Cloud Messaging (FCM) and Apple Push Notification service (APNs) — push delivery.
Spacemail — email delivery.
Sentry — diagnostics and performance monitoring when enabled in the production build.
Meta — advertising and campaign measurement through App Events when enabled and where required user permissions have been granted.

We may add or replace providers as ETMARREN develops and will update this Policy where that materially changes our data practices.

7.4 Legal Requirements

We may disclose information where required by applicable law or a valid request from a competent authority, or where reasonably necessary to protect rights, safety, or prevent fraud.

8. International Data Processing

Some personal information may be processed outside Egypt because certain infrastructure and service providers operate internationally. ETMARREN’s primary application database is currently hosted through Render in Oregon, United States.

We seek to handle international processing and transfers in accordance with applicable legal requirements and appropriate data-protection measures.

9. Notifications

We may send push notifications or email relating to:

Account security.
Verification.
Bookings and sessions.
Payments and refunds.
Messages and calls.
Disputes and support.
Important service changes.

Essential service notifications are independent of marketing consent.

10. Security

We use technical and organizational measures appropriate to the nature of the information, including:

HTTPS/TLS encryption in transit.
Secure password hashing.
Access controls.
Private, time-limited links for sensitive files.
Non-public storage for verification and sensitive financial files.
Encryption for certain payout and refund information.
Separation of account, installation, push, and advertising identifiers by purpose.
Filtering and scrubbing designed to keep sensitive information out of analytics, diagnostics, and marketing systems where appropriate.

No electronic system can be guaranteed to be completely secure, but we work to reduce risk and protect information against unauthorized access or use.

11. Data Retention

We retain information for as long as reasonably necessary to provide the service, fulfill the purpose for which it was collected, settle transactions and disputes, maintain security, and comply with applicable legal, financial, and regulatory obligations.

Retention periods vary depending on the type and purpose of the information.

When information is no longer required, it may be:

Deleted.
Anonymized.
Detached from the user account.
Retained only in aggregated form that does not identify the user.

Certain records may be retained longer where necessary for legal, financial, security, evidentiary, consent, or dispute-resolution purposes. Information may also remain temporarily in backups until those backups are rotated or replaced.

12. Account and Data Deletion

Users may request deletion of their account from within the ETMARREN application. We also provide or will provide an external web page from which an account deletion request can be initiated.

Outstanding matters may first need to be resolved, including:

An active plan.
A payment under review.
A pending refund or withdrawal.
Unsettled financial obligations.
An open dispute.

When deletion is completed, information for which there is no continuing legitimate reason to retain is deleted or anonymized. This may include:

Account/profile information.
Stored gender, location, and current privacy preferences.
Push tokens, notifications, favourites, and unnecessary records.
Internal attribution associated with the user.
Detaching retained analytics records from the user where appropriate.
Deleting files or content no longer needed.

Certain financial, legal, security, dispute, consent, or evidentiary records may continue to be retained where required or permitted by applicable law.

13. Your Rights

Depending on applicable law, users may have rights to:

Know what personal data is processed about them.
Access or obtain a copy of personal data where applicable.
Correct or update inaccurate information.
Request deletion where legally available.
Withdraw consent where processing relies on consent.
Object to or request restriction of certain processing where provided by law.
Understand the purposes of processing and the parties or categories that may handle the information.
Lodge a complaint with the competent authority where available under applicable law.

To exercise a privacy right, contact:

⁦support@etmarren.com⁩

We may need to verify the requester's identity before fulfilling a personal-data request.

14. Cookies and the ETMARREN Website

The ETMARREN website may use cookies or similar technologies necessary to operate the site. We may also use analytics, campaign measurement, or advertising technologies in the future.

Where applicable law or platform requirements require consent for non-essential analytics or marketing technologies, we will provide appropriate consent controls.

Details about cookie categories and purposes will be described in our Cookie Policy when these tools are enabled on the website.

15. Third-Party Services and Links

ETMARREN may contain links to or rely on independent third-party services. Independent websites and services that ETMARREN does not operate are governed by their own privacy policies and terms.

16. Changes to This Privacy Policy

We may update this Policy as the service, data practices, service providers, or legal requirements change.

The “Last Updated” date will be revised. Where a change is material, users may be notified through the application or another appropriate method.

17. Contact Us

For privacy questions, requests, or complaints:

ETMARREN – اتمرّن
Operator: Youssef Saeed
Email: ⁦support@etmarren.com⁩
Phone: ⁦+20 10 8021 8092⁩