ETMARREN Terms of Use
Last Updated: 28 September 2026
Welcome to ETMARREN – اتمرّن.
These Terms govern your use of the ETMARREN application, website, and services provided through them. By creating an account, using the Platform, or making a booking, you agree to these Terms, our Privacy Policy, and any policies referenced within the Platform.
If you do not agree to these Terms, you should not use ETMARREN.
1. Who We Are
ETMARREN – اتمرّن is a technology platform that helps users discover sports coaches, review their services, communicate with them, and book training services offered through the Platform.
ETMARREN is operated by:
Youssef Saeed
Email: support@etmarren.com
Phone: +20 10 8021 8092
2. ETMARREN's Role
ETMARREN operates as an intermediary technology platform connecting users with independent coaches who offer their services through the Platform.
Coaches are not employees, agents, or partners of ETMARREN.
ETMARREN may review identification documents, certificates, or other information submitted by coaches before approving them or while they use the Platform. Such review does not constitute a guarantee of training results, any particular standard of performance, or the suitability of a particular coach for every user.
Each coach remains responsible for the sports services they provide and for the accuracy of information relating to their qualifications and experience.
3. Eligibility
A user must be at least 18 years old to create an independent trainee account and use ETMARREN on their own behalf.
Date of birth is requested during registration to determine eligibility.
Persons under 18 may not create an independent account.
A coach must be at least 21 years old, and ETMARREN may verify the coach's date of birth and identity during the coach approval process.
Users must provide accurate information and must not misrepresent their age or identity.
4. Users Under 18
A person under the age of 18 may receive training services through a parent, legal guardian, or other legally authorized person who is at least 18 years old.
The guardian creates and manages the dependent trainee profile and is responsible for the use of the Platform on the dependent's behalf, including bookings, payments, cancellations, disputes, and service-related communications.
By adding a dependent, the guardian represents that they have appropriate authority to do so and agrees to the processing of information necessary to provide services to that dependent.
A dependent does not have an independent login account.
Bookings, payments, and communications relating to the dependent are managed through the guardian's account.
Once a dependent reaches the age of 18, they may create their own independent account and may no longer receive new bookings as a dependent. This does not terminate an active plan that began before the dependent turned 18.
5. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
You must not:
- Create an account using a false identity.
- Use another person's information without authorization.
- Attempt to access another user's account or information without permission.
- Attempt to bypass the Platform's security measures or technical restrictions.
- Use the Platform fraudulently or unlawfully.
If you believe your account has been used without authorization, contact:
support@etmarren.com
6. Coaches
Coaches must provide the information and documentation requested by ETMARREN during registration or review.
Coaches are responsible for:
- The accuracy of their information and qualifications.
- Providing agreed services professionally.
- Attending agreed appointments.
- Respecting trainee privacy.
- Complying with applicable safety requirements and laws.
- Not providing services beyond the scope of their experience or qualifications.
ETMARREN may reject a coach application or suspend or remove a coach account where information is inaccurate, these Terms are violated, or a safety risk exists.
7. Packages and Bookings
Coaches offer their packages and services through the Platform.
Packages may differ in price, duration, number of sessions where applicable, type of training, and included services.
Users should review package details before booking.
The price displayed and confirmed when a booking is created is the price used to process that booking in accordance with the Platform's system.
A temporary booking hold may be created for a limited period to allow the user to complete payment.
Submitting proof of payment does not by itself mean that payment has been accepted or that a plan has been activated. ETMARREN may review payment before activation.
8. Monthly Packages
Some coaches may offer monthly training or ongoing support packages.
A monthly package includes the services described on the package page for the duration of the package and may include follow-up support, messaging, calls, or other services specified by the coach.
The package description shown at the time of purchase determines what services are included.
9. Payments
ETMARREN displays the payment methods available at the time of booking.
Current payment methods may include financial transfers that are reviewed manually.
Proof of transfer submitted by a user is evidence for review and does not by itself constitute final confirmation that funds have been received.
A plan is activated after payment has been verified in accordance with ETMARREN's procedures.
10. Cancellations and Refunds
10.1 Cancelling an Entire Plan
A user may cancel a plan through the Platform within the first 24 hours after activation.
After 24 hours, ordinary self-service cancellation of the entire plan is no longer available, without limiting any mandatory right provided by law or any outcome arising from an approved dispute or support case.
Session Packages
When an eligible session package is cancelled within the 24-hour period, future sessions are assessed under the individual session cancellation rule:
- A session scheduled 6 hours or more after the cancellation time is eligible for a full refund of that session's value.
- A session scheduled less than 6 hours away is not automatically refundable.
- Sessions already completed or finally settled are not included in the refund.
Monthly Packages
If a monthly package is cancelled within the permitted 24-hour period, the refund is calculated proportionally based on the unused portion of the package duration.
10.2 Cancelling an Individual Session
A user may cancel an eligible future session separately.
If the session is cancelled 6 hours or more before its scheduled start time:
100% of that session's value is refundable.
If the session is cancelled less than 6 hours before its scheduled start time:
No automatic refund is provided for that session.
Cancellation timing is determined using ETMARREN's system time.
10.3 Trainee No-Show
If the trainee does not attend a session and no related dispute is accepted, there is no automatic refund for that session.
The coach's entitlement is handled in accordance with the Platform's settlement system.
10.4 Coach Cancellation
If the coach cancels a session, the user is entitled to a 100% refund of that session's value.
10.5 Other Refund Circumstances
A refund may also arise in circumstances including:
- A dispute decided in the user's favor.
- Payment received where a plan cannot be activated.
- Duplicate purchases.
- A financial error or another case requiring reconciliation.
Once a refund has been approved and valid refund details have been received, ETMARREN aims to process the outgoing refund within 24 to 48 hours.
A bank, wallet provider, or other financial service may take additional time to reflect the funds after they have been sent.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
11. Attendance
ETMARREN may use a PIN or other verification methods to confirm attendance at a session.
Attendance verification must not be shared or used for the purpose of recording a session that did not actually take place.
Both parties must use the attendance system accurately and honestly.
12. Disputes
If a disagreement arises in relation to a session or service, a user may use the dispute tools available through ETMARREN.
ETMARREN may request relevant information or evidence from the parties.
Where the applicable settlement process applies, a period of up to 72 hours may be available before the session outcome is finally settled.
ETMARREN may make an administrative determination based on the information available, without limiting the legal rights of either party.
13. Messages and Calls
ETMARREN provides communication tools between users and coaches, which may include:
- Text messages.
- Images.
- Voice notes.
- Voice calls.
- Video calls.
Communication tools must be used only for purposes connected with the service and in an appropriate and respectful manner.
ETMARREN does not currently record the content of voice or video calls. Operational call information, such as call time and status, may be retained.
14. Community and Acceptable Use Rules
ETMARREN must be used lawfully and respectfully.
Users must not use the Platform to:
- Abuse, intimidate, threaten, bully, or improperly disturb other users.
- Publish offensive or unlawful content.
- Impersonate another person.
- Engage in fraud or deception.
- Send unauthorized advertisements or spam.
- Collect or extract user information through unauthorized automated means.
- Distribute malicious software or harmful links.
- Publish another person's private information without permission.
- Infringe intellectual property rights.
- Engage in any unlawful activity.
Users may use the reporting and blocking tools available through the Platform.
ETMARREN may review reports and take appropriate action, including removing content, restricting an account, suspending an account, or terminating access to the service.
15. User Safety
Sports and physical activity may involve risks, including risk of injury.
Users are responsible for making appropriate decisions regarding their condition and ability to participate in physical activity.
ETMARREN is not a medical service provider and does not provide medical diagnosis or treatment.
If you have a health condition or injury that may affect your ability to participate in training, it may be appropriate to seek medical advice before beginning training.
Coaches must provide services within the scope of their experience and qualifications and take appropriate safety precautions.
16. Reviews and User Content
Users may submit reviews or other content relating to their experience on the Platform.
Reviews must not be misleading or violate these Terms.
Users retain ownership of the content they create and grant ETMARREN the limited permission necessary to host, display, process, and manage that content to operate the Platform.
ETMARREN may remove content that violates these Terms.
For a dependent trainee, the guardian is the author of any published review rather than the dependent minor.
17. Suspension and Termination
ETMARREN may suspend, restrict, or terminate an account for reasons including:
- Fraud.
- False documents or information.
- Misuse of users or the Platform.
- Repeated violations.
- Risks to user safety.
- Attempts to bypass payment or security systems.
- Legal or regulatory requirements.
ETMARREN may take action appropriate to the nature and seriousness of the conduct.
18. Account Deletion
Users may request deletion of their account from within ETMARREN.
Existing obligations connected with the account may need to be completed or resolved first.
ETMARREN may retain certain information where necessary to comply with legal or financial obligations, prevent fraud, or address an ongoing dispute.
Additional information is available on the Account Deletion page and in the Privacy Policy.
19. Intellectual Property
Rights in the ETMARREN name, logo, design, software, and ETMARREN-owned content remain reserved.
These materials may not be copied, redistributed, or commercially exploited without permission except where permitted by law.
Ownership of original user-created content does not transfer to ETMARREN merely because it is uploaded to the Platform.
20. Service Availability
ETMARREN aims to provide a stable and secure service but does not guarantee that the service will always be uninterrupted or free from all errors.
Certain functions may be temporarily unavailable due to maintenance, repairs, security matters, or technical or legal requirements.
Features may be added, changed, or discontinued as the Platform develops.
21. Liability
ETMARREN operates as an intermediary technology platform and does not itself provide the sports training services delivered by independent coaches.
ETMARREN does not guarantee:
- Any particular sports or fitness result.
- Any specific weight loss or weight gain.
- Achievement of a particular performance level.
- The suitability of a particular coach for every user.
Each coach is responsible for the sports services they provide to the extent determined by applicable law.
Users are responsible for decisions relating to their participation in physical activity and for disclosing relevant safety information where appropriate.
To the extent permitted by law, ETMARREN is not responsible for indirect losses or outcomes outside its reasonable control.
Nothing in these Terms is intended to exclude or limit any liability or right that cannot lawfully be excluded or limited under Egyptian law.
22. Changes to the Service
ETMARREN may update or modify certain features or policies.
Where a change materially affects users' rights or obligations, ETMARREN will provide appropriate notice where required.
New changes will not retroactively alter financial rights expressly fixed under an existing plan unless required by law.
23. Changes to These Terms
ETMARREN may update these Terms from time to time.
The updated version will be published with a revised “Last Updated” date.
Where a change is material, users may be notified in the application or through another appropriate method.
Continued use of ETMARREN after updated Terms take effect constitutes acceptance of those Terms to the extent permitted by law.
24. Governing Law and Jurisdiction
These Terms are governed by the laws of the Arab Republic of Egypt.
The competent Egyptian courts shall have jurisdiction over disputes arising from the use of ETMARREN in accordance with applicable jurisdiction rules.
25. Language
These Terms may be available in Arabic and English.
If there is any discrepancy or conflict between the two versions, the Arabic version shall prevail, to the extent permitted by law.
26. Contact Us
For support, complaints, privacy requests, or legal inquiries:
ETMARREN – اتمرّن
Operator: Youssef Saeed
Email: support@etmarren.com
Phone: +20 10 8021 8092